Shipping and Return Policies

Shipping Policy for EcoSteppe

Last Updated: [Insert Date]

Welcome to EcoSteppe! We are committed to providing you with a seamless shopping experience. Please read through our Shipping Policies below to ensure a smooth transaction and delivery process.

1. General Shipping Information

We offer shipping to all European countries. Our primary products are wool socks and yak wool items, all crafted with care and shipped from [Your Location in Belgium]. We aim to provide reliable shipping services, ensuring that your order reaches you in a timely and safe manner.

  • Shipping Costs: Shipping charges are calculated based on the weight of your order and the destination. You can view the final shipping cost during the checkout process.

  • Free Shipping: We offer free shipping on orders over [Insert Amount] to select countries within the EU.

  • Shipping Carriers: We use reputable carriers such as [Carrier Names], who offer tracking for all shipments.

2. Processing Time

Orders are typically processed within [Insert Time, e.g., 1-2 business days]. You will receive a confirmation email with tracking information once your order has been shipped. Please note that during busy periods (e.g., holidays), there may be slight delays.

3. Delivery Time

  • Within Belgium: Estimated delivery time is [X] business days.

  • Within EU Countries: Estimated delivery time is [X] business days.

  • Outside EU: Estimated delivery time is [X] business days.

Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, customs delays, or holidays.

4. Shipping Restrictions

We currently ship to the following European countries: [Insert List of Countries]. If your country is not on the list, please contact us at [Insert Contact Email], and we will explore shipping options.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment through the courier's website.

6. Customs and Import Duties

For international shipments (outside Belgium), please note that the recipient is responsible for any customs duties, taxes, or additional fees that may be applied by the destination country. We recommend that you check with your local customs office for more details before placing an order.

7. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, you have the right to return or exchange items within 14 days of receiving your order, in accordance with EU distance selling regulations.

To initiate a return or exchange:

  • Please contact us at [Insert Email] to request a return authorization.

  • Items must be in their original, unused condition, with all tags and packaging intact.

  • Customers are responsible for the return shipping cost unless the item is faulty.

Refunds: Upon receiving the returned items, we will process a refund to the original payment method within [Insert Timeframe, e.g., 14 days]. Please note that shipping charges are non-refundable.

8. Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us immediately at [Insert Email], and we will resolve the issue by offering a replacement or full refund. We may ask for photographic evidence of the damage for our records.

9. Consumer Protection and Rights in the EU

In accordance with EU law, consumers have the following rights:

  • Right of Withdrawal: You have the right to cancel your order within 14 days from the date of delivery without providing any reason.

  • Consumer Protection: If you believe your rights have been violated, you can file a complaint with the relevant consumer protection authorities in your country.

For more details on consumer rights under EU law, please visit the European Consumer Centre website: [URL]

10. Privacy and Security

We take your privacy seriously. All personal data provided during the checkout process will be handled in accordance with the General Data Protection Regulation (GDPR). For more details, please refer to our [Privacy Policy].

11. Terms and Conditions

By placing an order with us, you agree to our Terms and Conditions, which govern the sale of our products. Please read the full Terms and Conditions on our website at [Link to Terms and Conditions].

Additional Legal Information:

  • VAT (Value Added Tax): As per EU regulations, VAT is included in the price of the product for customers in EU countries. For international orders outside the EU, VAT may not apply, but customs duties may be imposed.

  • Right to Refuse Service: We reserve the right to refuse any order if necessary (e.g., for suspected fraudulent activity or shipping issues).

This Shipping Policy is designed to be in line with the EU's consumer protection laws, including the Consumer Rights Directive and Distance Selling Regulations. You should ensure that all of your policies, including Shipping, Returns, and Privacy, comply with these laws and are accessible on your website.